Hiring a postpartum doula can be one of the best investments you make as a new parent—but not all doulas are the same, and finding the right fit matters. To help you feel confident and supported, here are the top questions to ask before hiring a postpartum doula (plus what to listen for in their answers!).

1. What services do you provide as a postpartum doula?

Not all doulas offer the same types of support. Some may focus on physical recovery and emotional support, while others offer newborn care, light housekeeping, meal prep, or overnight support.

Look for: Clear communication regarding their services, with flexibility to meet your family’s specific and ever-changing needs.

2. What kind of training and experience do you have?

Ask about their postpartum doula certifications (e.g., DONA, CAPPA, ProDoula), if they are CPR certified, and how long they have supported families. Experience with twins, preemies, or special circumstances like NICU infants, mothers with post-partum preeclampsia, or mothers diagnosed with perinatal mood disorders can also be relevant.

Look for: Honest answers about both formal training and hands-on experience.

3. Are you insured and do you carry liability coverage?

While doulas are non-medical professionals, carrying liability insurance is a sign of professionalism and preparedness. It can also give families added peace of mind.

Look for: Proof of current liability insurance and openness to discussing how they manage risk and safety.

4. Do you offer daytime or overnight support? What are your hours?

Not all doulas work overnight, and many have a minimum amount of hours per shift. Understanding their process can help you plan and avoid surprises. It’s also important to ask whether their availability and terms are outlined in a written contract.

Look for: Clear scheduling options that match your needs. Receiving a well-defined contract that covers hours, rates, cancellation policies, and expectations is a sign of professionalism and helps avoid misunderstandings.

5. How do you handle feeding support—whether breastfeeding, bottle-feeding, or combo feeding?

Your doula should support your feeding choices without pressure or judgment.

Look for: A non-biased, supportive approach that empowers you and your baby.

6. Are you comfortable with pets in the home?

If you have dogs, cats, or other pets, it’s important to know whether your doula is comfortable around animals—and if they have any allergies, fears, or policies regarding pets.

Look for: A doula who communicates clearly about their comfort level with animals and any boundaries they may have, so everyone (including the pets!) feels safe and respected.

7. What’s your backup plan if you’re unavailable or sick?

Life happens. It’s smart to know what will happen if your doula can’t make it on a scheduled day.

Look for: A reliable backup plan or network of trusted colleagues.

8. What are your rates and what’s included in your packages?

Postpartum doula services vary widely in cost. Make sure you understand how pricing works—hourly, package-based, or overnight rates.

Look for: Transparency and no hidden fees.

9. How do you support parents emotionally during the postpartum period?

The emotional side of postpartum recovery is just as important as the physical. A good doula knows how to hold space, listen without judgment, and offer encouragement.

Look for: Empathy, emotional intelligence, and a trauma-informed approach.

10. Can you provide me with a reference?

Hearing from another family or reading reviews from past clients can give you insight into the doula’s style and strengths.

Look for: Positive feedback about reliability, warmth, and supportiveness.

✨ Bonus: How Do You Feel in Their Presence?

While questions are important, so is your gut feeling. Do you feel safe, heard, and respected? Connection matters—especially in the vulnerable postpartum window.

Final Thoughts

The right postpartum doula for you will feel like someone you can rely on during one of the biggest transitions of your life. Don’t be afraid to ask questions, take your time, and trust your instincts. You deserve support that makes you feel truly seen and held.

Check out DONA International’s article on questions to ask a postpartum doula.